Your details. I will only contact you to respond to enquiries, acknowledge orders, and to let you know when you can expect your garment to arrive. We don’t like receiving spam, and we will never send any. None of your information will ever be passed to a third party.
Your name, address, and measurements are used only in production and shipping of your garment.
Copyright. All designs, text, images, and website design are the intellectual property of The Sewing Room. If you’d like to use an image on your website or blog, please contact us at first, or provide a link back to us.
Ordering. Your made-to-order garment will be dispatched to you from a minimum of six weeks of the date of order and only after full payment has been received. This dispatch time is subject to change at busier periods (the build up to Christmas, and so on), but any change will be stated clearly at the time of ordering. Please note The Sewing Room sources vintage buttons, buckles, and so on, where possible making each garment unique. We will only ever use items which are in-keeping with the style and design of your chosen garment.
Delivery. If your item is being posted we want it to reach you safe and sound; for that reason The Sewing Room only ever ships by First Class Recorded Delivery within the UK, and by insured and signed-for delivery overseas. All import duties and taxes are payable by you, the customer. Please also ensure prior to ordering that your country has no restrictions on imports which may affect your delivery.
Returns and Refunds. Our garments are made-to-order, therefore once fabric cutting has begun we no longer offer a refund service. Due to their customised nature, will only accept returns on garments which have serious flaws in either manufacture or in their materials. Please contact us at The Sewing Room if you experience any problems with your garments.